GENERAL FAQs
Category: MB - FAQs
Is it safe to book with Marvelous Borneo or any other website sources?
Yes. It is definitely safe to book with Marvelous Borneo Tours & Events Sdn. Bhd. as we are listed in Sabah Tourism Board as licensed local operator. Please be aware that there are several reported fraud/bogus promising websites selling Mount Kinabalu & tour packages without licensing. They can be operated from other parts of the world. Many guests are left stranded in Kota Kinabalu without climbing permits/accommodation or tour as claimed. Do ensure you should receive proper invoice, confirmation & tour itinerary from legal local operators with indication of company address, contact numbers and vehicle type. Do not let these scammers spoil your vacations.
When is a good time to visit Sabah, Malaysian Borneo?
The climate in Sabah Borneo is Equatorial/Tropical – generally hot and sunny all year round with scattered unpredictable rains. The temperature in the lowlands is about 32 degrees centigrade and highlands about 21 degrees Centigrade. Theoretically, the monsoon season is from November to February but as we are in a tropical country, there is really not much difference in seasons throughout the year. Hence anytime is considered a good month to visit Sabah Borneo.
Are your tours conducted daily?
All Marvelous Borneo's tours are conducted daily even during weekends and public holidays unless otherwise fully booked. If you wish to have customized or private tours, please book early to avoid disappointment.
What is a SIC (Seat in Coach)?
Seat in Coach, is the term used for sharing in transfer or tour, therefore guests that are in SIC basis will be sharing vehicle and have other tourist with them on the tour. There maybe multiple pick-ups & drop-offs throughout the journey so do expect some short waiting time.
What types of transportation are used usually in a tour?
Marvelous Borneo uses a variety of transportation including comfortable tourist coaches/van/cars to provide our guests with the safest and most efficient transportation in each area. For all our Mount Kinabalu Climbing Tour Packages, a 9 seater licensed tourist van will usually be used. For all other local daily tours, it all depends on the group size. Under circumstances we do use a coach for bigger volume and private cars for small number of SIC.
What type of food is typical of Borneo?
Borneo food is mostly of Asian influence with an extensive variety of fare. The staple foods in the highlands, jungle and rural areas include rice, noodle, meat, fish and vegetable dishes and fresh fruits. Finding food in Kota Kinabalu city is usually very easy with many restaurants catering to different tastes such as Italian, Western, Chinese, Japanese, Korean, Indian and Vietnamese. The most popular menu selection will be fresh seafood and mostly widely available in the city.
I have a special dietary requirement. Do you cater for vegetarians?
Absolutely. Please inform our sales consultant when making a booking and upon receiving your tour itinerary, please ensure your dietary requirement is written clearly. Though vegetarians can be easily accommodated in most areas, options typically leave out the meat rather than adding vegetarian mainstays such as tofu, beans, or nuts. Vegetarianism is a concept our country is still learning to comprehend.
Please note that unfortunately, we cannot guarantee that special requirements can always be met. In tour packages where meals are served buffet style, we suggest that you leave out the meat.
Is it best to pre-book the tours or should I wait until I arrive at my destination?
We do accept last minute booking but subject to tour availability. However for a peace of mind and confirmed departure of tours, we suggest that you pre-book at least one week in advance especially for tours that involve accommodation.
Do you offer discounts if we book multiple packages with you?
Absolutely! Please check with our sales consultant when making enquiry. Also do check out the periodical tour and hotel discount and the latest offers and promotions in our website.
How can I customize my tour?
When you have a few tours that you wish to combined, we can customize it so that it will fit perfectly to the running of the other tour. Emailed us your selected places of interest and we will draw up an itinerary to fit to your program.
Will I pay more for a customized tour?
There are no hidden costs; the customized program will be presented according to what the itinerary’s layout.
I am interested in your tours. How do I make a booking?
Once you have decided on your preferred tour package, email or call us to confirm. An invoice will be issued to you where you will need to make a deposit payment to secure your booking. Full payment is required 60 days prior to tour commencement.
What is the best payment method for my tour?
PAYMENT OPTIONS
To pay for your reservations, we offer the following payment options:
Direct Bank-In or Wire Transfer (Telegraphic Transfer) – Malaysian Ringgit (MYR)
Credit Card Payment (3% Convenience Fee) – Charged in Malaysian Ringgit (MYR)
RINGGIT MALAYSIA (MYR):
Account Name: MARVELOUS BORNEO TOURS & EVENTS SDN BHD
Bank Name: Malayan Banking Berhad (Maybank)
Swift Code: MBBEMYKLKIN
Current Account No: 560102645149
Bank Address: Lot 6 & 7, Jln. Perpaduan, Kg. Air, 88000 Kota Kinabalu, Sabah, Malaysia.
By Credit Card
An authorization letter will be sent to you for credit card payment.
No confidential information will be stored in the system for security purposes.
Why is there a convenience fee when paying by Credit Card?
As we are using a secured credit card facility by a third party company, therefore we cannot avoid this convenience fee as this is charged by the provider.
What happened should I have an emergency, and I can’t proceed with the tour? Can I postpone the dates?
Absolutely! However, we have terms and conditions that we observe, as we have arranged fees and payment to secure on the reservation of your tour therefore this term below will apply;
AMENDMENT
Amendment to bookings after payment is made will be charged at a minimum of RM50.00 per service amendment in addition to any charges as levied by the airlines, hotels, climb operators or service providers concerned. A transfer to another package less than 60 days prior to departure does not constitute an amendment but entails the cancellation of the original booking and is subject to the appropriate cancellation fees stated in the clause of "Cancellation Policy".
CANCELLATION POLICY
In the event of cancellation of booking by Client, a written notice must be provided. The following cancellation charges must be borne by the Client and the travelling companions as follows:-
Number of days between tour commencement and receipt of cancellation notice:
30 days or more (50% of tour cost)
15 to 29 days (75% of tour cost)
Less than 14 days or No Show (100% of tour cost)
For tour products or individual components supplied by 3rd parties, e.g. Air Tickets, Hotel/Lodge Bookings, etc, cancellation fees under the terms and conditions of the respective 3rd parties shall apply plus a minimum handling charge of RM50.00 per service per person.
Are tour packages booked at www.marvelousborneo.com refundable?
For cancellation before tour commencement, the refund will be based on the Cancellation Policy as stated above. There would be no refunds for cancellation after the tour has commenced or for any unused tour services including but not limited to transfer, meals & accommodation, sightseeing or any other services not utilized.
What time are your operating hours?
Our standard operating office hours is as below:
Mon – Fri 9:00 – 4:30pm
Sat 9:00 – 12:30pm
Closed on Public Holidays
However, should you need to make an inquiry or reservation outside the office hours, you could contact our operation hotline at +601116000493 (Malaysia).
Is there a 24 hours hotline for me to call during an emergency?
Yes. In an emergency you should call the following numbers: +601116000493.
Why are there MYR and RM in Malaysian currency?
The Malaysian Ringgit is the currency of Malaysia. The currency code for Ringgits is MYR, and the currency symbol is RM.
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